Terms & Conditions – William Finneran Personal Training

Last Updated: [08/12/2025]

Welcome to William Finneran Personal Training. By accessing our website, booking services, or entering into any training, coaching, or subscription agreement with us, you (“you”, “the client”) agree to be bound by the following Terms & Conditions. If you do not agree to these Terms, you must not use our website or services.

1. Services Provided

We provide in-person personal training, online coaching, fitness plans, exercise programmes, nutrition guidance, and monthly online subscriptions in Chiswick, Kew, and online. All services aim to improve fitness, wellbeing, and health habits; however, results vary from person to person.

2. Health, Safety & Assumption of Risk

By participating in training or coaching, you confirm that you are fit to take part in physical activity, that you have disclosed all relevant medical conditions, injuries, or limitations, and that you will notify us if your health changes. You understand that physical exercise involves risk, including strains, sprains, injury, or health complications, and you voluntarily assume all related risks. We do not provide medical diagnosis or treatment, and you are responsible for obtaining medical clearance from a GP or health professional where necessary.

3. Liability Waiver

To the fullest extent permitted by English law, we are not liable for injuries, health issues, accidents, or damages that arise from participating in training or from failure to follow instructions. You agree to hold harmless and indemnify us against all claims arising from your participation. Nothing in this clause excludes liability for death or personal injury caused by negligence.

4. Booking, Cancellations & No-Shows

You may cancel or reschedule a session with at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice will result in the full session being charged or deducted from your package. If you fail to attend a session without notice, the session is automatically counted as used and is non-refundable. Sessions begin and end at the scheduled time; if you arrive late, the session will still finish at the original time and the full fee applies.

5. Payments & Pricing

In-person training sessions are sold in blocks and must be paid in full before the first session. Packages are non-transferable unless agreed in writing. Online programmes operate on a monthly subscription basis, with payments renewing automatically until cancelled. You are responsible for cancelling your subscription if you do not wish to continue. Payments may be made by card, bank transfer, or other approved methods. We reserve the right to adjust pricing but will provide existing clients with 30 days’ notice prior to subscription price changes.

6. Refund Policy

Refunds are not generally offered. You may be eligible for a refund if you can no longer train due to a documented medical reason and you provide evidence from a healthcare professional. You may also request a refund under the 12-week progress guarantee if you have followed all programme requirements, completed the plan as directed, and have not seen reasonable progress. You must demonstrate programme adherence, including check-ins, workout completion, and nutrition compliance. Refunds are not granted for change of mind, lack of attendance, failure to follow the programme, or scheduling conflicts.

7. Session Expiry

In-person session packages usually expire after 3 months unless otherwise stated in your purchase agreement. Expired sessions are non-refundable.

8. Online Content, Programmes & Intellectual Property

All content, including videos, training plans, nutrition guides, written materials, and website content, is the property of William Finneran Personal Training. You may not copy, reproduce, share, resell, redistribute, or publish any paid content. Any violations may result in account termination and potential legal action.

9. Nutrition Guidance Disclaimer

Nutritional guidance is provided for educational purposes only and does not replace medical advice, diagnosis, or treatment. Clients with medical dietary needs should seek guidance from a GP or registered dietitian.

10. Privacy & Data Protection

We comply with UK GDPR and all relevant data protection laws. We only collect information necessary for training, store data securely, and never sell client information to third parties. A full Privacy Policy should be available on your website.

11. Website Use

By using our website, you agree to standard website terms regarding acceptable use, intellectual property, and cookie usage. Additional website-specific conditions may be included or linked separately.

12. Termination of Services

We may terminate your training or coaching agreement if payments are missed, policies are repeatedly violated, or if there is disrespectful or inappropriate behaviour. Unused sessions will not be refunded unless covered by Section 6.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled in the UK courts.

14. Contact Information

For questions, cancellations, or policy enquiries, please contact:
Email: williamfinneranpt@gmail.com
Business Name: William Finneran Personal Training
Location: Chiswick & Kew, London, UK